The customer support that you'll get from your cloud web hosting company is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got some technical issue with an existing account. Prompt and correct info about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from an actual hosting provider and not from some reseller. When you obtain a hosting account through a company that doesn't own its servers and it can't access them right away, it is quite possible that you'll wait for a few days so as to get a reply to your query, so your websites may remain offline for quite a while. In comparison, a provider which offers numerous ways of communication and has a technical support staff that is available any time can assist you right away and help you minimize or totally avoid any downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the significance of receiving assistance without delay, so our cloud web hosting services feature 24/7 support plus several means of contact. If you don't have an account yet, you can give us a call or use our live chat and chat with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up purchasing a service that you can't use effectively. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. Unlike the majority of suppliers that you can find today, we respond to all the tickets within an hour, so you will not need to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try our support services even before you aquire a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and common queries. Our representatives will assist you to choose the best plan or provide you with info about our servers, to check if the system requirements for your websites are met. When you are an existing client, you'll also be able to contact us through electronic mail or via our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We guarantee that whenever you employ these two methods of correspondence, you'll get an answer within less than one hour and that’s 24/7, including weekends and official holidays. If you have used the website hosting services of other suppliers, even big ones, you're able to compare the response time due to the fact that it usually takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS

Each virtual private server plan that we offer includes 24/7 customer and technical support, so in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to get in touch with us anytime, even weekends and holidays. For your convenience, we offer different means of communication - phone support with a couple of local numbers around the globe, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it is much easier to keep track of what is going on. The maximum guaranteed response time for all email messages and tickets is sixty minutes, however it rarely takes that long to get assistance. When you obtain the Managed Services upgrade that we supply, our administrators can also assist you with any third-party software issues.

24/7 Customer Support in Dedicated Hosting

With a one-hour maximum reply time warranty, you will enjoy quick support when you obtain a dedicated server from our company. Our customer and tech support teams are online 24/7/365, so any time you open a ticket via your billing account or you send an email about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll receive a reply within the hour, even during holidays. Our ticketing system is the perfect option when the issue involved requires longer time to be solved or in case it needs to be given to our administrators, as it is much easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.