Many individuals who start using their very first hosting account, or switch companies, frequently have questions regarding how specific operations are performed or chance upon difficulties when setting up various things like emails, site settings, etc. That is the reason why, a lot of companies have prepared documentation with the most frequently asked questions and problems so as to help their clients receive information quickly and easily. As a result, the support staff representatives can devote more time to actual issues that some clients may be facing, because the solution for the minor things will already be available online and customers can handle them without getting in touch with the customer service staff. Having elaborate documentation is extremely important, especially for new customers without any practical experience, because the web hosting service involves an immense number of features and many people can become confused about what to do. A good knowledge base can both help you accomplish the operations that you wish and discover how the hosting service works as a whole.

Extensive Online Documentation in Cloud Web Hosting

Our cloud web hosting plans feature a comprehensive knowledge base where you can find info on all the obstacles that you might encounter and their resolutions. You can get to know how to set up and administer an electronic mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your email client are accurate, but still you are unable to send emails, for instance. We’ve done our best to be as thorough as possible and to cover all possible options in order to save you time and effort and to offer you different solutions for each single problem. The knowledge base features informational articles too – both generic ones about the hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to specific functions and features in every section of the Control Panel, while if you wish to browse the whole archive of articles, you should go to the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated packages, will permit you to access the elaborate online support documentation that we’ve prepared for you. The articles themselves include general information on our services, how-to tutorials about the different functions that you can make use of, together with troubleshooting instructions that can help you repair common problems that you could come across. The topics that we have covered include basically everything, from simple things such as how to host a brand-new domain name in the account, to more intricate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available in the right corner of the page that you are on, whereas the whole article collection is accessible through the all-encompassing Help section.