If your website hosting supplier supplies live chat support, you're able to speak with a representative in real-time and learn helpful information or get an issue resolved in a timely manner. The basic advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with access to the web, which means that you won't pay any rates when you're in another state or country. What's more, it is a lot quicker to copy and paste information such as domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side over the phone. The live chat is also a quicker option to contact your website hosting service provider's support team in comparison to using a ticketing system. What's more, in case some trouble requires a little more time to be resolved, you are able to do something different while you wait for support on the live chat, which means that you won't lose time - something that is impossible when you're on the phone.

Live Chat Support in Cloud Web Hosting

As we believe that a great number of problems are quickly resolved when you talk to a live person, we provide a live chat service for all of our potential and active customers. The chat is online every day and our customer support agents will help you with a variety of questions and issues. If you are not our customer yet, you'll be able to find out more about our cloud web hosting packages and the hosting platform in general so that you can make sure that your web sites will operate effectively on our servers. In case you already have an account and you have some questions or you have any problems with any of our services, you'll be able to join us on our live chat and we will supply you with the necessary details or help you troubleshoot the problem. You'll need to open a trouble ticket for some problems that need longer time or the expertise of a system administrator, still for a number of common problems you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is available to all of our prospective and current clients. In case you are looking for a new web hosting account, you are able to chat in real time to one of our representatives and receive more info about our Linux semi-dedicated packages in order to select the right plan for your web sites. If you already own an account with us, we will support you in a very timely manner with billing, general and first-level techmatters. Although in some instances you may have to open a ticket since there're situations that cannot be resolved through a live chat, we can assist you with various standard tasks, for instance setting up an e-mail account in an email client or redirecting one domain name to another one. This way, you'll receive prompt support and you'll save many hours.