Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • The Help section included in your Site Control Panel offers a selection of help articles and frequently asked questions. Aimed at fixing any common issue that you could face, they are compiled by our support team of accomplished technicians.

  • Top quality support service
  • How–To Video Clips

  • For people who’d like to find out how to address a frequently experienced issue by watching an instructional video, we’ve added a selection of video tutorials to our Site Control Panel. All the how–to videos are short and simple to follow. They offer visual demonstrations of various site management actions.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 client care service and feature a sixty–minute response time guarantee. Our qualified tech support engineers will be online for you 24x7x365 and will remedy any issue that you could possibly come across within less than sixty minutes after the support ticket submission. In the majority of cases, a response will be provided to you within twenty minutes.