1 hour ticket response
Our team of support engineers is dedicated to delivering rapid answers to each of your queries. We will examine your technical support ticket as soon as it has been submitted and will reply back with a solution to the problem within maximum 60 minutes after the client support ticket submission. In fact, our average technical support ticket response time is 20 minutes.
A Top–Class Help Desk Support Service
Our help desk team members possess considerable experience in the cloud web hosting field and are capable enough to offer a prompt answer to your problem. If, however, the problem at hand is not within the competence of a customer service technician, the technical support ticket will be sent to a programmer or system administrator for further assistance.
An Easy–to–Navigate Help Center Section
Integrated into the Site Control Panel is an easy–to–navigate Help section, which offers you a variety of information sources. You can browse through a routinely updated knowledge base featuring web hosting account management articles and web site management articles, check out the how–to video tutorials or take a peek at the F.A.Q. section.